WHAT DO I NEED TO HIRE A VEHICLE?
We need to see all of the following documentation at the time of hire:
A current full driver's licence held for a minimum of 2 years (endorsements permitting).
Your Drivers Record
You will need a recent print out of your drivers record or a check code from the DVLA prior to collection of the vehicle, You can obtain these by visiting the following DVLA website - https://www.gov.uk/view-driving-licence
Secondry form of identification
This must be a recent utility bill, bank or building society statement dated within last three months. Anything official that contains your current address. A passport is not acceptable as it does not contain your address.
HOW OLD DO I HAVE TO BE?
You must be aged between 21 and 78. However, if you want to drive a 7,500kg GVW vehicle on an ordinary licence you must also have passed your test before January 1997. NB: The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website or contact us.
WHAT IF I'M OVER 78?
Unfortunately, we wouldn’t be able to hire you a vehicle.
WHAT DOES THE PRICE INCLUDE?
The prices we show, or quote, are inclusive of VAT, Insurance & a mileage allowance of 250 miles are included in all daily rental's. This is based on the hirer having a clean driving licence and no previous convictions. 14 pence +VAT per mile charged thereafter. As an example, an additional 100 miles would cost a total of £16.80 Inclusive of VAT.
HOW MUCH IS THE DEPOSIT?
Deposits vary depending on the type of vehicle you wish to hire. £250 deposit is required for all vans up to 7,500kg GVW in which case we require a £500 deposit. All Deposits are taken either on a debit/credit card upon collection of the vehicle and will be fully refunded on return.
HOW MUCH IS THE INSURANCE EXCESS?
Insurance excess is £1,500 for all hires. You are liable to pay the insurance excess for any damage or loss sustained to the vehicle or any 3rd party in the event of an accident. Please read how this can be reduced below. Additional drivers can be added to the insurance for an additional fee per driver.
WHAT IS COLLISION DAMAGE WAIVER OR CDW?
Collision Damage waiver - or CDW as it is also known reduces the insurance excess from £1500 to £400. For 7.5ton vehicles from £2000 to £1000. This option can be taken out for an additional fee at the time of hire. The cost for the CDW varies depending on the type of vehicle you hire: Vans up to 3.5 ton is £5 a day. 7.5ton Vehicles £25 - Please ask a member of staff should you wish to take this cover upon collection of the vehicle.
IS THE WINDSCREEN COVERED?
Windscreen damage is the hirer's responsibility.
ARE TYRES / PUNCTURES COVERED?
The hirer is responsible for any punctures / tyre damages etc. The lessor will ensure that all tyres are maintained and kept within the legal road limits and are roadworthy
Overhead damage is not covered by any insurance excess as this is due to driver negligence. Any overhead damage will be charged at full cost of repair.
HOW MANY MILES DO I GET INCLUDED?
250 are included in all daily rentals. 14 pence per mile charged thereafter. As an example, an additional 100 miles would cost a total of £16.80 including VAT.
HOW CAN I PAY?
The hire charge can be paid by either debit or credit card. The deposit must be taken by credit or debit card on collection of the vehicle and will be refunded on return. We regret that we cannot accept American Express or pre-payment cards.
WHAT IF I AM LATE RETURNING THE VEHICLE, OR I WISH TO EXTEND THE HIRE?
All hires are on an 8AM to 8AM basis. Please consider the hirer that has booked the vehicle after you. It is very important that you contact us and let us know if you are going to be late. We can then advise you of any additional charges and if required can arrange payment and insurance cover.
WHAT IF IM GOING IN TO THE CONGESTION CHARGE ZONE OR USING THE DARTFORD CROSSING?
It is the hirers responsibility to arrange payment for all charges of this kind. There is a £30 administration charge for any penalty charges received.
The London Congestion charge can be paid by visiting the following link:
The Dartford crossing charge can be paid by visiting the following link:
WHAT HAPPENS IF I BREAK DOWN?
All our vehicles are covered by full nationwide breakdown assistance. In the unlikely event of the vehicle breaking down please contact us on the telephone number provided.
WHAT DO I DO WHEN I COME BACK?
It's easy. Just return the vehicle to the depot of collection, where you will be met by a member of staff (during office open hours) who will check the vehicle over for mileage, fuel & damage. We advise vehicles are returned to us with the same amount of fuel as on collection, any fuel we dispense will be charged for. If a vehicle is returned out of hours, it is still the hirers responsibility until booked in by a member of staff.
FULL TERMS AND CONDITIONS ARE OUTLINED ON THE REVERSE OF YOUR RENTAL AGREEMENT WHICH IS PROVIDED ON COLLECTION OF THE VEHICLE